Craig’s Plumbing

Craig's Plumbing has an overwhelmingly positive track record across a very large review base spanning over a decade, with the majority of customers praising punctuality, responsiveness, honesty, and technical skill — particularly on complex gas line and pipe work. Professionalism scores well but is tempered by a meaningful cluster of negative reviews citing rude interactions, poor communication,... Read more

Craig's Plumbing has an overwhelmingly positive track record across a very large review base spanning over a decade, with the majority of customers praising punctuality, responsiveness, honesty, and technical skill — particularly on complex gas line and pipe work. Professionalism scores well but is tempered by a meaningful cluster of negative reviews citing rude interactions, poor communication, and failure to return calls or honor appointments, which is a recurring pattern across multiple years. Pricing is the weakest dimension: while many reviewers praise fair and competitive pricing, a notable number of negative reviews specifically allege billing disputes, bait-and-switch pricing, undisclosed hourly rates, and charges that exceeded quoted amounts — these are too numerous and specific to dismiss. Project completion is generally strong, with many reviews confirming jobs finished on time and followed up, but several reviews describe abandoned jobs, warranty disputes, and incomplete work, pulling the score down from what would otherwise be very high. Experience scores highest, with consistent praise for diagnostic skill, technical knowledge on older homes and gas systems, and quality of workmanship across a wide variety of job types. Read less