20/20 Plumbing & Heating

The review corpus is deeply polarized: a substantial cluster of glowing 5-star reviews praising individual technicians — most notably Gene Gallegos, Jorge, Isaias, and Ralph — sits alongside an equally substantial cluster of 1-star reviews citing poor workmanship, failed installs, rude staff, and unresolved warranty issues. Professionalism scores are dragged down significantly by repeated comp... Read more

The review corpus is deeply polarized: a substantial cluster of glowing 5-star reviews praising individual technicians — most notably Gene Gallegos, Jorge, Isaias, and Ralph — sits alongside an equally substantial cluster of 1-star reviews citing poor workmanship, failed installs, rude staff, and unresolved warranty issues. Professionalism scores are dragged down significantly by repeated complaints about no-shows, unannounced arrivals, supervisors refusing callbacks, and rude office staff, even though many individual field technicians were praised for courtesy and punctuality. Project completion is the most damaged dimension: multiple reviewers describe abandoned repairs, improperly installed systems that failed within months, technicians who broke fixtures and left without disclosure, and warranty work that required third-party contractors to correct at the customer's expense. Experience scores reflect a split between highly competent individual technicians and a broader pattern of misdiagnoses, repeated service calls for the same issue, and subpar materials. Pricing received low scores due to complaints about inflated charges, a $1,000 quote for a simple tub reinstall, and customers forced to pay out-of-pocket to fix damage caused by 20/20 technicians. Read less