The Honest Plumber Heating & Air

The Honest Plumber receives a critically low WW Score of 32.8, driven primarily by severe pricing concerns (18/100) documented across 28 reviews. Customers consistently report being charged 2-5x market rates for routine work, with systematic upselling and bait-and-switch tactics. Professionalism scores 48/100 due to mixed service quality—some technicians (Art, Bryce, Mark, Gary) earned praise fo... Read more

The Honest Plumber receives a critically low WW Score of 32.8, driven primarily by severe pricing concerns (18/100) documented across 28 reviews. Customers consistently report being charged 2-5x market rates for routine work, with systematic upselling and bait-and-switch tactics. Professionalism scores 48/100 due to mixed service quality—some technicians (Art, Bryce, Mark, Gary) earned praise for punctuality and courtesy, but many reviews cite no-shows, poor communication, and dismissive attitudes toward customer complaints. Project completion (52/100) shows incomplete follow-through on warranty claims and unresolved issues. Experience (45/100) reflects inconsistent workmanship, with some positive technical feedback offset by numerous complaints about misdiagnosis and poor-quality repairs. The company's rebranding (from The Honest Plumber to Goettl Plumbing) and ownership changes appear driven by reputation damage rather than service improvement. Read less