Butter Plumbing

Butter Plumbing presents a deeply divided picture across 52 reviews spanning 2013–2024. Positive reviews consistently praise specific technicians by name — Carlos, Ura, Brandon, Rocky, Jeremy, Mark, Raffi — for punctuality, clear communication, and quality workmanship, which lifts professionalism and experience scores above a failing threshold. However, pricing is the single most damaging di... Read more

Butter Plumbing presents a deeply divided picture across 52 reviews spanning 2013–2024. Positive reviews consistently praise specific technicians by name — Carlos, Ura, Brandon, Rocky, Jeremy, Mark, Raffi — for punctuality, clear communication, and quality workmanship, which lifts professionalism and experience scores above a failing threshold. However, pricing is the single most damaging dimension: a large volume of reviewers explicitly describe the $65–$69 non-refundable service call fee, inflated repair quotes, refusal to provide phone estimates, and charges perceived as exploitative — particularly toward elderly customers — driving the pricing score to a very low 28. Project completion is mixed: many jobs were finished well and callbacks were honored, but several reviews describe failed repairs, abandoned diagnoses, warranty disputes, and one instance of a botched tankless water heater installation causing water damage. The owner Shawn Butter is mentioned by name in both glowing and deeply negative contexts, including allegations of rudeness, phone harassment, and blocking customers, which significantly weighs down the professionalism score. Read less