Benjamin Franklin - Henderson

Benjamin Franklin Plumbing's review set is deeply polarized: a cluster of positive reviews from 2016–2018 praising individual technicians like Devon, Mike, George, and Joe for professionalism and skill, contrasted sharply with a sustained wave of highly negative reviews from 2019–2024 describing overcharging, failed repairs, abandoned jobs, unresponsive management, and outright deceptive pract... Read more

Benjamin Franklin Plumbing's review set is deeply polarized: a cluster of positive reviews from 2016–2018 praising individual technicians like Devon, Mike, George, and Joe for professionalism and skill, contrasted sharply with a sustained wave of highly negative reviews from 2019–2024 describing overcharging, failed repairs, abandoned jobs, unresponsive management, and outright deceptive practices. Pricing is the weakest dimension, with multiple reviewers citing charges dramatically above market rate — including an $800 leak search done free elsewhere, a $9,500 job completed by a competitor for $2,600, and $1,250 for a minor pipe repair. Project completion is severely damaged by repeated accounts of work left unfinished, repairs failing within days, and promised refunds never delivered. Professionalism scores reflect a split between genuinely praised individual technicians and a pattern of no-call no-shows, unresponsive supervisors, and one account of a technician stealing a warranty sticker. The more recent reviews (2019–2024) are predominantly 1-star and carry greater weight under recency rules, pulling all scores downward significantly. Read less