A&R Complete Service

A&R Complete Service presents a deeply polarized review profile: a meaningful subset of customers — primarily those who received service from named technicians like Jeremiah, Carson, Dane, Michael, and Shadd — report professional, timely, and skilled service. However, the dominant pattern across the full review set is one of serious systemic failure. Professionalism scores are dragged down sha... Read more

A&R Complete Service presents a deeply polarized review profile: a meaningful subset of customers — primarily those who received service from named technicians like Jeremiah, Carson, Dane, Michael, and Shadd — report professional, timely, and skilled service. However, the dominant pattern across the full review set is one of serious systemic failure. Professionalism scores are dragged down sharply by pervasive complaints about rude office staff, unanswered phones, ignored voicemails, and combative representatives. Project completion is severely impacted by dozens of accounts of abandoned work, repeat visits that failed to resolve the same issue, wrong parts ordered, and jobs left incomplete for weeks in extreme heat conditions. Pricing receives the lowest score due to multiple credible, detailed allegations of fraudulent billing practices — including fabricated disposal fees, inflated freon charges, false diagnostic reports submitted to home warranty companies to deny claims, and attempts to upsell unnecessary full unit replacements. Experience scores are moderate rather than low because individual technicians frequently demonstrate genuine skill, but this is undermined by an equally large number of accounts describing misdiagnosis, incomplete inspections, and technicians refusing to perform basic tasks like entering attics or bringing ladders. Read less