Roto-Rooter Plumbing-Sewer & Drain Cleaning

Roto-Rooter's reviews present a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: several technicians (Mel, Melvin, Trey, Austin, Mike, Eric, Jay, Jose) received strong praise for courtesy, punctuality, and communication, while multiple reviews describe serious failures including a verbally abusive dispatcher, repeat... Read more

Roto-Rooter's reviews present a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: several technicians (Mel, Melvin, Trey, Austin, Mike, Eric, Jay, Jose) received strong praise for courtesy, punctuality, and communication, while multiple reviews describe serious failures including a verbally abusive dispatcher, repeated no-shows, and broken scheduling promises. Project completion is similarly inconsistent — most jobs were ultimately completed, but one review explicitly describes a technician giving up on a clogged drain and leaving the customer with an uncompleted job and a $270 charge, and two reviews describe complete no-shows. Pricing raised concerns in two reviews: one noted that individual technicians set their own prices leading to inconsistent quotes, and another described being charged $270 for an incomplete job before being upsold a $1,500 water-jetting service. Technical skill was generally adequate when work was performed, though the failed drain clearing incident undermines confidence in experience scores. Read less