Pell Plumbing & Son

Pell Plumbing earns strong marks across all four dimensions, with Mike Pelletier consistently praised for responsiveness, technical knowledge, and going above and beyond — including free callbacks, weekend availability, and walking customers through DIY fixes at no charge. Pricing is generally described as fair and reasonable, with one reviewer noting he feels Mike undercharges. However, two neg... Read more

Pell Plumbing earns strong marks across all four dimensions, with Mike Pelletier consistently praised for responsiveness, technical knowledge, and going above and beyond — including free callbacks, weekend availability, and walking customers through DIY fixes at no charge. Pricing is generally described as fair and reasonable, with one reviewer noting he feels Mike undercharges. However, two negative reviews meaningfully drag down the scores: one documents a failed toilet repair where the root cause was not addressed, the customer was charged twice, and Pell did not respond to follow-up contact — a direct hit to both project completion and professionalism. A second reviewer reported zero callback responsiveness over five days. These incidents prevent top-tier scores and reflect real service inconsistency that prospective customers should weigh. Read less