Dukes Plumbing Heating & Air

Duke's Plumbing shows a deeply polarized customer base with stark contrasts between positive and negative experiences. Professionalism scores reasonably well (72) based on 24 mentions highlighting punctuality, courtesy, and responsiveness in many cases, though several reviews cite rude staff and poor communication. Pricing is the most problematic dimension (48), with 18 explicit mentions of overch... Read more

Duke's Plumbing shows a deeply polarized customer base with stark contrasts between positive and negative experiences. Professionalism scores reasonably well (72) based on 24 mentions highlighting punctuality, courtesy, and responsiveness in many cases, though several reviews cite rude staff and poor communication. Pricing is the most problematic dimension (48), with 18 explicit mentions of overcharging, price gouging, excessive hourly rates, and inflated parts costs—a consistent complaint across multiple years. Project completion (58) is compromised by multiple reports of incomplete work, leaks requiring callbacks, work not matching estimates, and unresolved issues. Experience (68) reflects mixed technical competency, with some praising skilled work while others report botched installations, code violations, and poor problem-solving. The company's reputation appears to have deteriorated over time, with more recent positive reviews (2023-2024) contrasting sharply with numerous damaging complaints from 2016-2022. Read less