Two Men And A Snake

Two Men and a Snake demonstrates significant inconsistency across all dimensions. While many customers praise individual technicians' skill and responsiveness, the company suffers from serious professionalism issues including rude office staff, unprofessional behavior, and poor follow-through on warranty claims. Pricing complaints are frequent, with customers reporting hidden charges, inflated est... Read more

Two Men and a Snake demonstrates significant inconsistency across all dimensions. While many customers praise individual technicians' skill and responsiveness, the company suffers from serious professionalism issues including rude office staff, unprofessional behavior, and poor follow-through on warranty claims. Pricing complaints are frequent, with customers reporting hidden charges, inflated estimates, and bills substantially exceeding quotes. Project completion is hampered by incomplete work, abandoned jobs, and failure to honor callbacks. Technical competence varies widely by technician, with some delivering excellent work while others lack basic knowledge. The company's overall reliability is undermined by inconsistent service quality and management responsiveness. Read less