Major Drain

Major Drain demonstrates strong overall performance across all dimensions, with particular strength in professionalism (86.5) where technicians consistently arrive on time, communicate clearly, and treat customers with courtesy. Pricing scores well (81.0) with customers frequently praising fair rates and transparent quotes, though some isolated complaints about hidden charges and billing practices... Read more

Major Drain demonstrates strong overall performance across all dimensions, with particular strength in professionalism (86.5) where technicians consistently arrive on time, communicate clearly, and treat customers with courtesy. Pricing scores well (81.0) with customers frequently praising fair rates and transparent quotes, though some isolated complaints about hidden charges and billing practices exist. Project completion (79.5) shows solid execution with most jobs finished promptly, though a notable minority of reviews report incomplete work, follow-up issues, and callback problems. Experience (84.0) reflects strong technical knowledge and problem-solving ability, with technicians demonstrating expertise in diagnostics and repairs. The company's reputation for honesty—particularly in avoiding unnecessary upsells—is a consistent positive theme. Read less