Five Star Plumbing & Drain

Five Star Plumbing shows mixed performance across dimensions. Professionalism scores moderately at 72, with positive mentions of staff courtesy and responsiveness balanced against serious complaints about disrespectful behavior and poor communication. Project completion is the weakest dimension at 68, with two significant failures: incomplete drain work requiring a callback and unresolved shower l... Read more

Five Star Plumbing shows mixed performance across dimensions. Professionalism scores moderately at 72, with positive mentions of staff courtesy and responsiveness balanced against serious complaints about disrespectful behavior and poor communication. Project completion is the weakest dimension at 68, with two significant failures: incomplete drain work requiring a callback and unresolved shower leak with property damage. Pricing is fair according to positive reviews, though one customer felt overcharged for incomplete work. Experience is moderate at 75, with evidence of problem-solving ability in complex installations offset by diagnostic failures and inability to identify root causes. The company demonstrates capability but inconsistent execution and communication. Read less