Benjamin Franklin Plumbing of Omaha

The majority of recent reviews (2024–2025) paint a strongly positive picture of individual technicians — particularly Avery Heath, Matthew Fuller, Justin Clawson, and Joshua Haston — who are repeatedly praised for professionalism, punctuality, friendliness, and technical knowledge. However, a meaningful cluster of negative reviews raises serious concerns about billing practices, upselling pr... Read more

The majority of recent reviews (2024–2025) paint a strongly positive picture of individual technicians — particularly Avery Heath, Matthew Fuller, Justin Clawson, and Joshua Haston — who are repeatedly praised for professionalism, punctuality, friendliness, and technical knowledge. However, a meaningful cluster of negative reviews raises serious concerns about billing practices, upselling pressure, incomplete work, and poor customer service resolution, which significantly drag down the pricing and project completion scores. The pricing dimension is the weakest area, with multiple reviewers citing extreme costs, hidden credit card fees, a $258 charge for a $25 part, and aggressive upselling toward unnecessary replacements. Project completion is also mixed: several reviews describe jobs left unfinished, failed drain unclogging that was still charged, and a technician who left mid-job. The recency split is notable — nearly all negative reviews are from 2014–2025 (with the billing complaint being April 2025), suggesting some systemic issues persist even as individual technician performance has improved. Read less