Overview of Company Customer Sentiment Analysis in May
This contractor receives a critically low WW Score of 28.3, driven by severe and consistent failures across all dimensions. Three of four reviews (75%) are 1-star ratings documenting serious problems: missed deadlines spanning months, poor workmanship (cut hardwood floors, misplaced fixtures, leaking disposal), bait-and-switch pricing (initial $2,500 quote jumped to $8,000+), and complete unrespon... Read more
This contractor receives a critically low WW Score of 28.3, driven by severe and consistent failures across all dimensions. Three of four reviews (75%) are 1-star ratings documenting serious problems: missed deadlines spanning months, poor workmanship (cut hardwood floors, misplaced fixtures, leaking disposal), bait-and-switch pricing (initial $2,500 quote jumped to $8,000+), and complete unresponsiveness to customer contact. The single 5-star review is generic and lacks specificity, praising only a free inspection with no follow-up work mentioned. Professionalism is particularly weak, with documented instances of no-shows, ignored calls, dismissive communication, and lack of accountability. Project completion shows abandonment and delays of 6+ months. Only one positive review cannot offset the weight of detailed, specific complaints from multiple customers. Read less