Overview of Company Customer Sentiment Analysis in May
Both reviews are strongly negative and paint a consistent picture of serious problems across all dimensions. Professionalism is rated near zero due to aggressive payment demands, insulting behavior from management, and technicians idling on phones during paid work hours. Pricing is flagged as deceptive and exploitative — the first reviewer was quoted $1,200–$1,400 and charged $3,000, while the... Read more
Both reviews are strongly negative and paint a consistent picture of serious problems across all dimensions. Professionalism is rated near zero due to aggressive payment demands, insulting behavior from management, and technicians idling on phones during paid work hours. Pricing is flagged as deceptive and exploitative — the first reviewer was quoted $1,200–$1,400 and charged $3,000, while the second noted prices over a third higher than local competitors with no transparency. Project completion is severely impacted by a 3-day delay on a simple job, a lawn left in disrepair, and checks held and deposited all at once two months later. Experience scores marginally above zero only because the jobs were technically completed, but quality of workmanship and problem-solving were explicitly criticized in both reviews. Read less