Right Now Plumbing and Heating

Right Now Plumbing and Heating receives a low WW Score driven primarily by a pattern of serious complaints across all four dimensions in recent reviews. Pricing is the weakest area, with multiple reviewers explicitly alleging price gouging, unauthorized charges, and quotes far above market rate — one reviewer documented a $4,000 labor markup on a $1,500 unit, and another was billed $1,400 withou... Read more

Right Now Plumbing and Heating receives a low WW Score driven primarily by a pattern of serious complaints across all four dimensions in recent reviews. Pricing is the weakest area, with multiple reviewers explicitly alleging price gouging, unauthorized charges, and quotes far above market rate — one reviewer documented a $4,000 labor markup on a $1,500 unit, and another was billed $1,400 without authorization. Professionalism suffers from accounts of poor communication, a technician shutting down mid-conversation, failure to follow through on labeling requests over multiple years, and an owner who acknowledged fault but offered no recompense. Project completion is also damaged by a multi-year labeling failure that caused downstream problems, work that caused damage requiring a third party to fix, and a failure to deliver a promised plumbing service. Experience scores low due to documented instances of incorrect labeling, caused damage, and quotes that multiple independent plumbers described as grossly inflated. The three positive reviews (two from 2023–2024, one from 2019) do provide some counterweight, noting responsiveness, fair prices, and good results, but they are outnumbered and outweighed by the detailed negative accounts. Read less