Overview of Company Customer Sentiment Analysis in May
This contractor's reviews are dominated by a consistent and serious pattern of billing significantly above quoted prices, with multiple reviewers reporting overcharges ranging from $800 to $2,000 above agreed quotes and no satisfactory explanation provided — this single issue drives the pricing score to a critically low level. Professionalism scores moderately because responsiveness and friendly... Read more
This contractor's reviews are dominated by a consistent and serious pattern of billing significantly above quoted prices, with multiple reviewers reporting overcharges ranging from $800 to $2,000 above agreed quotes and no satisfactory explanation provided — this single issue drives the pricing score to a critically low level. Professionalism scores moderately because responsiveness and friendly demeanor are acknowledged across several reviews, but one reviewer reports the contractor stopped answering calls after a billing dispute, which is a significant mark against follow-through. Project completion is mixed: most jobs appear to have been finished, but one reviewer reports a pump failure within a year and another describes the contractor doing unrequested work that inflated the bill. Workmanship is generally described as competent and skilled, but the sample is small and most reviews are from 2013–2022, with nothing in the past 12 months, limiting confidence in current performance. Read less