Bill’s 24

Bill's 24 Hour Plumbing presents a deeply divided picture across 19 reviews spanning 2011 to 2024. Professionalism is the most heavily penalized dimension: multiple independent reviewers describe Bill using profane, threatening, and abusive language toward customers who asked basic questions or raised billing concerns — this is a serious and recurring pattern, not an isolated incident. Pricing i... Read more

Bill's 24 Hour Plumbing presents a deeply divided picture across 19 reviews spanning 2011 to 2024. Professionalism is the most heavily penalized dimension: multiple independent reviewers describe Bill using profane, threatening, and abusive language toward customers who asked basic questions or raised billing concerns — this is a serious and recurring pattern, not an isolated incident. Pricing is also a significant concern, with multiple reviewers citing high service call fees ($190), a $150 estimate charge, and one allegation of a $2,300 charge for an $800 water heater installation, alongside a cash-discount offer that raised ethical red flags. On the positive side, project completion scores moderately well among satisfied customers, with several noting timely arrivals, follow-through callbacks, and jobs completed as quoted. Experience and technical skill receive genuine praise from multiple reviewers, with Bill demonstrating fast diagnosis and competent workmanship in emergency situations — though one reviewer noted he did not recognize a brand name product he himself installed. Read less