Anderson’s Heating, Air Conditioning & Plumbing

Anderson's receives overwhelmingly negative reviews across all four scored dimensions, with serious and repeated complaints about professionalism, pricing, project completion, and technical competence. Scheduling practices are described as chaotic and customer-hostile, with multiple reviewers reporting they were never called back or given a specific appointment time, and office staff described as ... Read more

Anderson's receives overwhelmingly negative reviews across all four scored dimensions, with serious and repeated complaints about professionalism, pricing, project completion, and technical competence. Scheduling practices are described as chaotic and customer-hostile, with multiple reviewers reporting they were never called back or given a specific appointment time, and office staff described as having a poor attitude. Pricing complaints are severe, including allegations of fraudulent billing, charges that doubled quoted amounts, and fees collected for work that was never performed or that failed to fix the problem. Project completion is a major failure point, with numerous accounts of jobs requiring multiple return visits to correct errors, work left unfinished, and a complete lack of follow-through on callbacks. Technical experience scores are dragged down by multiple accounts of misdiagnosis, incorrect parts replaced, pumps installed backwards, and an unsafe electrical installation that posed a fire hazard. The few positive reviews (3 out of 12) praise specific technicians and one smooth installation, but these are heavily outweighed by the volume and severity of negative experiences. Read less