Overview of Company Customer Sentiment Analysis in May
Advanced Installations receives overwhelmingly negative feedback across nearly all dimensions. Professionalism is severely damaged by repeated accounts of ignored calls, fabricated excuses, and complete failure to communicate with both customers and the home warranty company. Project completion is a critical failure point — multiple reviewers describe jobs left unfinished for weeks or months, pa... Read more
Advanced Installations receives overwhelmingly negative feedback across nearly all dimensions. Professionalism is severely damaged by repeated accounts of ignored calls, fabricated excuses, and complete failure to communicate with both customers and the home warranty company. Project completion is a critical failure point — multiple reviewers describe jobs left unfinished for weeks or months, paperwork never submitted, and no resolution delivered. Pricing received the lowest possible confidence but is still alarming, with one reviewer documenting a bill nearly $1,700 over the quoted amount and suspected hour-padding by an unsupervised non-plumber helper. The only partial positive signal comes from two mentions of competent physical work by technicians (Hank installing a water heater, Mark doing initial damage control), which slightly elevates the experience score but does not offset the systemic failures elsewhere. Read less