911 Plumbing and Heating

911 Plumbing and Heating presents a deeply divided review profile. A meaningful portion of customers praise prompt response times, polite technicians, and solid workmanship — particularly on sewer and pipe jobs — but a nearly equal number of negative reviews describe serious failures across every dimension. Pricing is the weakest area, with multiple reviewers citing surprise charges, bills tha... Read more

911 Plumbing and Heating presents a deeply divided review profile. A meaningful portion of customers praise prompt response times, polite technicians, and solid workmanship — particularly on sewer and pipe jobs — but a nearly equal number of negative reviews describe serious failures across every dimension. Pricing is the weakest area, with multiple reviewers citing surprise charges, bills that exceeded quoted amounts, lack of upfront transparency, and aggressive collections threats including liens. Project completion is also significantly undermined by several detailed accounts of abandoned or incomplete work, missed appointments, technicians arriving without proper tools, and jobs left in worse condition than when they started. Professionalism scores are dragged down by reports of rude dispatch staff, dismissive on-call behavior, and poor communication, even though many individual technicians received praise by name. Experience scores reflect a split between competent technicians on straightforward jobs and repeated diagnostic failures on more complex HVAC and sewer work. Read less