Overview of Company Customer Sentiment Analysis in May
This single review paints an extremely negative picture across all four dimensions. Professionalism was severely lacking — the contractor failed to call within the required 24-hour window, arrived without tools, and repeatedly ignored follow-up calls and emails from both the customer and the insurance company. Project completion scored a zero as the job was never completed, no parts were ordered... Read more
This single review paints an extremely negative picture across all four dimensions. Professionalism was severely lacking — the contractor failed to call within the required 24-hour window, arrived without tools, and repeatedly ignored follow-up calls and emails from both the customer and the insurance company. Project completion scored a zero as the job was never completed, no parts were ordered or delivered, and the contractor effectively abandoned the work after collecting a service fee. Pricing received a very low score due to the collection of a $75 service call fee with no work performed and no follow-through, which the reviewer characterizes as scamming. Experience scored marginally above zero only because a diagnosis was at least verbally communicated, though the contractor's arrival without tools raises serious doubts about competence. Read less