Bob’s Plumbing & Heating

Bob's Plumbing has a strong base of positive reviews spanning many years, with recurring praise for punctuality, professionalism, and technical skill. However, several credible negative reviews meaningfully drag down the score: one customer was charged $130 for an incomplete diagnosis that a $12 part ultimately resolved, another received no response across multiple contact attempts, and a long-ter... Read more

Bob's Plumbing has a strong base of positive reviews spanning many years, with recurring praise for punctuality, professionalism, and technical skill. However, several credible negative reviews meaningfully drag down the score: one customer was charged $130 for an incomplete diagnosis that a $12 part ultimately resolved, another received no response across multiple contact attempts, and a long-term customer reported a pattern of Bob sending unqualified substitutes whose work had to be redone. A separate reviewer documented a failure to fix a reported leak and no offer of compensation. Pricing is generally described as reasonable or fair, but at least two reviewers flagged it as expensive or not great, and the $130 half-hour visit with a missed diagnosis is a notable concern. Project completion is the most penalized dimension due to documented instances of incomplete work, ignored callbacks, and quality degradation when Bob stopped doing the work himself. Read less