Overview of Company Customer Sentiment Analysis in May
The reviews paint a predominantly negative picture of this contractor across nearly all dimensions. Professionalism is the most-mentioned dimension and is severely damaged by reports of no-follow-through on quotes, rescheduling customers without adequate notice, and dismissive customer service. Pricing is flagged as a serious concern in one detailed review, where a customer alleges being charged $... Read more
The reviews paint a predominantly negative picture of this contractor across nearly all dimensions. Professionalism is the most-mentioned dimension and is severely damaged by reports of no-follow-through on quotes, rescheduling customers without adequate notice, and dismissive customer service. Pricing is flagged as a serious concern in one detailed review, where a customer alleges being charged $1,250 for a 45-minute job after being quoted $145/hr, which if accurate represents a significant breach of trust. Project completion is also poor, with one review describing work left incomplete and causing water damage that took 39 days and multiple calls to resolve, and another describing a job that was never quoted or started after weeks of waiting. The sole positive review, from 2016, describes a timely furnace installation with friendly technicians, which provides a small amount of positive signal but is nearly 9 years old and heavily outweighed by the negative reviews. Read less