Reed’s Plumbing & Excavating

Reed's Plumbing has a strong base of positive reviews praising punctuality, friendliness, and responsiveness, particularly in recent 2024–2025 reviews. However, a meaningful cluster of 1-star reviews across multiple years describes serious failures: abandoned jobs, rude staff, overbilling without authorization, dishonest damage handling, and poor follow-through on callbacks. Pricing is generally... Read more

Reed's Plumbing has a strong base of positive reviews praising punctuality, friendliness, and responsiveness, particularly in recent 2024–2025 reviews. However, a meaningful cluster of 1-star reviews across multiple years describes serious failures: abandoned jobs, rude staff, overbilling without authorization, dishonest damage handling, and poor follow-through on callbacks. Pricing is generally described as reasonable by satisfied customers, but several negative reviewers cite unexpected charges, inflated estimates, and billing for incomplete or incorrect work. Project completion is a notable weak point, with multiple reviewers explicitly stating work was left unfinished or that a second company had to be called to complete the job. The overall picture is a company with capable technicians and good service on straightforward jobs, but with recurring systemic issues in communication, accountability, and quality control that meaningfully drag down the score. Read less