Benjamin Franklin Plumbing of Springfield

The majority of recent reviews (2025) are strongly positive, with repeated praise for named technicians like Lucas, Chase, and Troy regarding punctuality, communication, and professionalism. Project completion scores well overall, with many reviews noting same-day or rapid service and jobs finished cleanly, but is tempered by two notable failures: a no-show on a flooded basement emergency and a no... Read more

The majority of recent reviews (2025) are strongly positive, with repeated praise for named technicians like Lucas, Chase, and Troy regarding punctuality, communication, and professionalism. Project completion scores well overall, with many reviews noting same-day or rapid service and jobs finished cleanly, but is tempered by two notable failures: a no-show on a flooded basement emergency and a no-show/no-call for a gas line estimate. Pricing is the most contested dimension — several reviews praise affordability and upfront quotes, but two older reviews (2013, 2016) allege significant overcharging and one former employee account describes an internal upsell competition culture, which meaningfully drags the pricing score down. Experience scores positively based on reviews citing correct diagnosis where others failed and skilled technical work, though the older negative reviews raise concerns about upselling over honest diagnosis. Read less