Overview of Company Customer Sentiment Analysis in May
Advanced Plumbing receives strong praise for professionalism, communication, and responsiveness across multiple reviews, with Bruce personally noted for thoroughness and customer care. However, a highly detailed and credible 2-star review from 2023 describes a catastrophic whole-house plumbing job with multiple code violations, significant cost overruns ($8,500 quoted vs. $13,400 charged), repeate... Read more
Advanced Plumbing receives strong praise for professionalism, communication, and responsiveness across multiple reviews, with Bruce personally noted for thoroughness and customer care. However, a highly detailed and credible 2-star review from 2023 describes a catastrophic whole-house plumbing job with multiple code violations, significant cost overruns ($8,500 quoted vs. $13,400 charged), repeated leaks, and refusal to honor warranty work without additional payment — this substantially drags down project completion and experience scores. Pricing is mixed: one reviewer praised lower-than-expected costs while another paid nearly 60% over the original quote for substandard work. A 2017 review also explicitly flags overbooking and scheduling issues affecting timely project completion. The overall picture is of a company capable of excellent work in inspection and emergency scenarios but with serious documented failures on larger, complex projects. Read less