Action Rooter Sewer & Drain

Action Rooter presents a deeply mixed picture across all scored dimensions. Professionalism is heavily penalized by multiple explicit complaints about zero communication, failure to return calls, and showing up hours late or not at all — offset only partially by two positive reviews praising punctuality and respectful communication. Project completion is similarly split: one review describes aba... Read more

Action Rooter presents a deeply mixed picture across all scored dimensions. Professionalism is heavily penalized by multiple explicit complaints about zero communication, failure to return calls, and showing up hours late or not at all — offset only partially by two positive reviews praising punctuality and respectful communication. Project completion is similarly split: one review describes abandoned work with money already paid and an unfinished water line, while others describe thorough and complete jobs. The pricing dimension receives a very low score due to one explicit allegation of dishonest diagnosis and price gouging ($1,700 vs. a $190 fix elsewhere), with only one neutral pricing comment to balance it. Experience scores moderately, with one reviewer noting 34 years of plumbing experience and quality workmanship, but countered by a post-service failure (hot water lasting only 4 minutes) and a fraudulent diagnosis claim. The most recent usable review (2024) is positive, but the overall pattern across the review history is concerning. Read less