PS Rapp Sewer & Plumbing

Professionalism is the most-mentioned dimension and is significantly dragged down by three separate reviews citing failure to return calls or follow up on quote requests — a serious and recurring responsiveness problem. The two positive professionalism signals (showing up on time, completing jobs as promised) come from older reviews dated 2017 and earlier. Pricing and experience scores are more ... Read more

Professionalism is the most-mentioned dimension and is significantly dragged down by three separate reviews citing failure to return calls or follow up on quote requests — a serious and recurring responsiveness problem. The two positive professionalism signals (showing up on time, completing jobs as promised) come from older reviews dated 2017 and earlier. Pricing and experience scores are more favorable but rest on very few mentions and older reviews, limiting their reliability. Project completion is mixed: positive reviews praise on-time delivery and meeting bid prices, but the responsiveness failures mean some customers never even reached the project stage. Overall, the pattern suggests a contractor that performs well for customers it does engage with, but has a notable and documented problem with initial responsiveness. Read less