Find Nearby Plumbers In O'Fallon, Missouri

Warrior Sewer & Drain demonstrates strong performance across all dimensions with consistently high marks for professionalism, responsiveness, and technical expertise. The company excels in punctuality, communication, and customer service, with multiple reviews praising quick response times and courteous technicians. Pricing is generally perceived as fair and transparent, though one reviewer expressed surprise at costs for brief service. Project completion is reliable with strong follow-through and warranty offerings, though two negative reviews (ratings 1.0 and 3.0) indicate occasional service failures and incomplete problem resolution. Experience and workmanship quality are well-documented across 13 mentions, with customers consistently praising diagnostic ability, efficiency, and knowledge.

• Two negative reviews (1.0 and 3.0 ratings) suggest service failures: one customer reported drain backing up after initial cleaning and being charged again; another reported a broken cleanout cover creating a safety hazard. These are material issues that lower overall reliability.
• Review dated 2023-05-18 mentions a broken cleanout cover creating a safety hazard (hole large enough for toddler leg), but customer did not follow up—this represents incomplete project closure.
• Review dated 2022-12-07 indicates a service failure where the initial drain cleaning did not resolve the problem, and the company wanted to charge again. This suggests potential quality control issues.
• High concentration of 5-star reviews (35 of 40) with some generic praise ('Awesome job', 'Great experience', 'Very Professional') raises minor concern about review authenticity, though most reviews contain specific details and are distributed across multiple years, reducing suspicion of fake review patterns.
• Most reviews are from 2019-2023; only 2 reviews from 2024. Recent data is limited, though available 2024 reviews are positive.

This WW Score of 87.2 is reliable and should be trusted, supported by 40 reviews with HIGH confidence across all dimensions. However, the presence of two documented service failures (incomplete drain cleaning and property damage) indicates the company is not perfect and customers should be aware of potential risks despite generally strong performance.

S&G Plumbing demonstrates strong performance across all dimensions, with particular strength in professionalism, experience, and project completion. The company consistently receives praise for punctuality, communication, responsiveness, and technical skill across 13 reviews. Work quality and problem-solving ability are frequently highlighted, including complex jobs like major pipe replacement and European faucet installation. Pricing is generally described as reasonable and fair, though one 2010 review flagged a significantly higher estimate (50%+ above competitors) for a major sewer replacement, which moderates the pricing score. The single 3-star review is substantially older (2010) and reflects isolated concerns about follow-up responsiveness on a secondary request, not core service delivery.

• Recency bias: 11 of 14 reviews are from 2012 or earlier; only 3 reviews from 2020 onward. Most data is 10+ years old, which may not reflect current operations.
• One dissenting review (2010, 3-star) cites pricing concern (50% higher than competitors) on major project, which is material but isolated and dated.
• All reviews are 5-star except one 3-star; no 2, 3, or 4-star reviews in the recent period (2020+). This concentration of perfect ratings in older reviews warrants caution about representativeness.
• Recent reviews (2020-2024) are uniformly 5-star with specific details, suggesting authentic feedback, but the small sample (3 reviews) limits confidence in current performance trends.

This WW Score of 87.2 is reliable for assessing historical performance quality and professionalism, but should be interpreted cautiously due to heavy weighting toward reviews from 2012 and earlier; current performance may differ. The single pricing concern from 2010 is notable but does not override the consistent positive feedback on core service delivery across the dataset.

Holder Plumbing demonstrates strong overall performance across all four dimensions. Professionalism is a clear strength, with 142 mentions highlighting punctuality, responsiveness, courteous staff, and excellent communication. Project completion is consistently praised with 118 mentions of timely work, follow-through, and jobs done right the first time. Experience and technical knowledge are well-documented across 95 mentions, with customers noting skilled diagnostics and quality workmanship. Pricing receives solid marks (81.0) across 68 mentions, though some customers note the company is on the higher end—a trade-off for reliability and quality. The company shows strong consistency over a 14-year review span.

• Multiple empty or minimal-text reviews (e.g., '...', '.', 'unknown', 'See above') totaling approximately 20+ instances. These appear to be placeholder or incomplete submissions and reduce data quality slightly, though they do not suggest fake reviews.
• One review (2025-06-02) contains contradictory messaging: 5-star rating paired with criticism of 'indifference and unprofessional reply' to a declined proposal, yet still recommends the company. This internal inconsistency is noted but treated as genuine customer experience.
• A small cluster of 1-star reviews (5 total) citing no-shows, unresponsiveness, and poor follow-up (2024-09-22, 2022-06-10, 2020-02-05, 2016-05-03, 2015-10-25, 2013-09-25) suggests occasional service failures, though these are vastly outnumbered by positive reviews. These appear legitimate rather than fake.
• One review (2014-06-06) describes a second callback for the same issue within 6 months, suggesting occasional incomplete repairs, though the reviewer acknowledged the work was clean and quick.
• No evidence of coordinated fake reviews detected. The overwhelming majority of reviews contain specific, detailed accounts of actual service experiences with named employees (Jeff, Dalton, Randall, Steve, James, etc.) and varied project types.

This WW Score of 84.2 is highly reliable, based on 275 usable reviews spanning 14 years with strong consistency across all four dimensions and HIGH confidence across the board. The company demonstrates genuine strengths in professionalism and project completion, with occasional documented service failures that appear to be exceptions rather than patterns. Customers consistently cite specific, verifiable experiences, and the company's reputation is well-established across multiple geographic areas and project types.

Hosack Plumbing demonstrates strong overall performance with a WW Score of 84.2. Professionalism is a clear strength, with 127 mentions highlighting punctuality, courteous technicians, clear communication, and respectful behavior. Project completion is consistently reliable across 89 mentions, with jobs finished as promised and callbacks honored. Technical experience is well-documented across 98 mentions, showing skilled diagnostics and quality workmanship. Pricing presents the primary concern, with 32 mentions revealing mixed sentiment—while many customers praise fair pricing, a notable subset reports costs as high or unexpected, particularly for labor-intensive jobs. The company's responsiveness and follow-up service are standout positives.

• Pricing inconsistency: Multiple reviews (2017-2018 era) cite high labor rates ($450+/hour equivalent) and unexpected costs, though recent reviews (2024-2025) predominantly praise affordability. This suggests either pricing changes over time or selective customer satisfaction.
• Service fee dispute (Review 2025-06-02): Customer reported confusion about diagnostic/quote fees, though the reviewer ultimately upgraded to 4 stars acknowledging past good work. This indicates potential communication gaps in fee structure.
• Two no-show incidents: Reviews from 2018-07-12 and 2017-11-06 report missed appointments with no follow-up, representing rare but serious failures in project completion.
• Warranty claim denial (2017-08-25): One customer reported warranty terms were misrepresented (24 months stated, 12 months honored), with unresponsive follow-up.
• Three reviews with quality concerns: Reviews from 2017-09-26, 2017-09-25, and 2017-09-04 cite incomplete work, unsuccessful repairs, or overcharging relative to parts cost.
• Empty review texts (3 instances): Three reviews contain no text, only 5-star ratings, limiting ability to verify authenticity.
• Recency bias: 70% of reviews are from 2024-2025, with older reviews (2017-2019) showing more pricing complaints. Recent reviews are overwhelmingly positive with minimal critical detail.

This WW Score of 84.2 is highly reliable for assessing professionalism and project completion, supported by 127 and 89 mentions respectively across recent and historical reviews. However, the pricing dimension (32 mentions, MODERATE confidence) should be interpreted cautiously due to historical volatility and conflicting customer perceptions. The company's strong recent performance (2024-2025) is well-documented, but the two no-show incidents and warranty dispute from earlier years warrant acknowledgment. Overall, Hosack Plumbing represents a trustworthy contractor with consistent execution, though customers should clarify pricing and fee structures upfront.

Indoor Comfort Team demonstrates strong performance across all four dimensions with consistently high marks for professionalism, technical expertise, and project completion. The company excels in honest, pressure-free sales practices and transparent pricing, with multiple reviewers praising fair quotes and no hidden charges. Technicians are repeatedly described as courteous, knowledgeable, and thorough, with strong follow-up and owner involvement. One significant negative review from 2020 regarding poor phone customer service when declining a quote slightly tempers the overall score, but this is substantially outweighed by 20 highly positive reviews spanning 2014–2024.

• Review from 2020-01-24 (rating 2.0) indicates customer service issue with phone handling when customer declined service—isolated incident but notable.
• Most reviews are 5-star ratings (19 of 21), which is unusually high; however, reviews contain specific, detailed accounts of work performed, technician names, and problem-solving scenarios that suggest authenticity rather than fake reviews.
• One review from 2022-09-21 (rating 4.0) mentions 'issues' but does not specify what they were; owner resolution is noted positively.
• Review dates span 2014–2024 with good recency; 14 of 21 reviews are from 2023 or later, indicating current performance data is strong.

This WW Score of 84.2 is highly reliable, based on 21 reviews with detailed, specific accounts across all four dimensions and strong recency weighting; the company demonstrates consistent excellence in professionalism, honest pricing, and technical competence, with only one isolated customer service complaint in a 10-year history.

Doctor Drain demonstrates strong overall performance with a WW Score of 82.3, driven by consistently high marks in experience (88.0) and solid professionalism (78.0). The company excels at completing projects and delivering fair pricing, with 26 mentions of professional conduct and 24 explicit mentions of project completion. However, the score is tempered by two significant 1-star reviews (from 2025-03-11 and 2020-03-10) detailing serious failures: no-shows with inadequate notice, unsolicited upselling of expensive repairs, and poor follow-through on callbacks. These negative reviews are recent and detailed, creating material risk despite the overwhelming volume of positive feedback.

• CRITICAL: Two detailed 1-star reviews describe serious professional failures including no-show appointments (30 minutes late with text notification), aggressive upselling of unnecessary $1000+ repairs without diagnosis, and poor callback responsiveness. The Feb 2025 review is very recent.
• PATTERN CONCERN: Multiple 5-star reviews from 2021-06-10 and 2020-06-10 share similar generic phrasing ('John and his crew', 'highly recommend', 'professional') with minimal specific detail. While not conclusive evidence of fake reviews, this clustering warrants caution.
• RECENCY ISSUE: 18 reviews are from 2020 or earlier (35% of dataset). Most recent reviews (past 12 months) show mixed signals: strong positives but also the serious Feb 2025 complaint.
• INCONSISTENCY: Positive reviews consistently praise 'John' and crew for responsiveness and fair pricing. Negative reviews specifically name 'John and Terry' as arrogant and money-focused. This suggests possible quality variance by technician or significant service degradation over time.

This score should be treated with MODERATE-to-HIGH caution. While the volume of positive reviews is substantial and recent (past 5 years), the two detailed 1-star reviews—particularly the very recent Feb 2025 incident involving a no-show and aggressive upselling—represent material service failures that contradict the narrative of consistent professionalism. The score reflects historical strength but does not fully capture current risk. Prospective customers should verify current scheduling reliability and request written estimates before committing to large jobs.