Overview of Company Customer Sentiment Analysis in May
Mounts Plumbing receives overwhelmingly negative reviews across all four scored dimensions, with professionalism and project completion being the most heavily documented failures. Reviewers consistently describe technicians failing to show up for appointments, abandoning jobs mid-service, blocking customer phone numbers, and leaving homes with active damage including holes in walls, shattered pipe... Read more
Mounts Plumbing receives overwhelmingly negative reviews across all four scored dimensions, with professionalism and project completion being the most heavily documented failures. Reviewers consistently describe technicians failing to show up for appointments, abandoning jobs mid-service, blocking customer phone numbers, and leaving homes with active damage including holes in walls, shattered pipes, and water-damaged flooring. Project completion is catastrophically poor — multiple reviewers describe work that was never finished, plumbers who left without notice, and a company that refused to return to correct damage they caused. Experience scores marginally higher only because one positive review and one partial-positive review describe a skilled master plumber named Matt, but the broader pattern shows technicians who lacked proper tools, misdiagnosed problems, and caused additional damage through negligence. Pricing data is limited but one reviewer noted being quoted a price that was undercut by a competitor using a standard off-the-shelf part, and another was left with a higher bill from a second company after Mounts abandoned the job. Read less