Craftsman Plumbing Company

Express Plumbing and associated contractors receive overwhelmingly positive feedback across professionalism, pricing, and technical skill, with many reviewers praising responsiveness, after-hours availability, and a notably customer-first attitude — including multiple instances of technicians guiding customers through fixes for free rather than charging for unnecessary visits. However, the datas... Read more

Express Plumbing and associated contractors receive overwhelmingly positive feedback across professionalism, pricing, and technical skill, with many reviewers praising responsiveness, after-hours availability, and a notably customer-first attitude — including multiple instances of technicians guiding customers through fixes for free rather than charging for unnecessary visits. However, the dataset contains reviews for at least two distinct businesses (Express Plumbing/Express Services and Craftsman Plumbing), which introduces noise and reduces scoring reliability. Negative reviews — though a minority — raise meaningful concerns: one review cites work that failed to meet code, one documents a no-show with poor communication, one flags a sump pump failure after only nine months with a short 90-day warranty, and two cite rude or uncommunicative owners. Pricing feedback is mixed, with most reviewers praising affordability but at least two citing high costs for short jobs with no upfront quote. These negatives temper what would otherwise be a very high score. Read less