Bono Plumbing

Bono Plumbing scores well on professionalism, with the large majority of reviewers praising punctuality, courteous technicians, strong communication practices (text/email/call confirmations, photo of technician), and friendly staff. However, pricing is a significant weak point: multiple reviewers across different years explicitly describe feeling overcharged, price-gouged, or misled on flat-rate v... Read more

Bono Plumbing scores well on professionalism, with the large majority of reviewers praising punctuality, courteous technicians, strong communication practices (text/email/call confirmations, photo of technician), and friendly staff. However, pricing is a significant weak point: multiple reviewers across different years explicitly describe feeling overcharged, price-gouged, or misled on flat-rate versus hourly billing, dragging the pricing dimension down considerably. Project completion is mixed — while most jobs are completed satisfactorily, there are several credible accounts of faulty installations (PRV installed upside down, expansion tank not pressurized, gaskets failing repeatedly, leaks returning after repair), inadequate follow-through, and in some cases no-shows or unresolved callbacks. Experience scores moderately well overall, with many reviewers praising knowledgeable technicians, but the negative reviews contain technically specific and credible accounts of installation errors that temper confidence in consistent workmanship quality. Read less