Overview of Company Customer Sentiment Analysis in May
Both reviews are strongly negative and paint a consistent picture of poor performance across all dimensions. Professionalism was severely lacking — the contractor arrived late across multiple visits, exhibited upselling behavior after quoting a price over the phone, and required customer assistance during installation. Project completion was critically poor — the faucet installation required t... Read more
Both reviews are strongly negative and paint a consistent picture of poor performance across all dimensions. Professionalism was severely lacking — the contractor arrived late across multiple visits, exhibited upselling behavior after quoting a price over the phone, and required customer assistance during installation. Project completion was critically poor — the faucet installation required three visits, the garbage disposal was left in a worse state than found (with plastic bags left inside the unit), and a separate review describes a repair that failed within one month. Pricing raised red flags in both reviews, with one describing a bait-and-switch dynamic (low phone quote followed by on-site price escalation) and the other noting a $213 charge for an incomplete fix. Experience scores were extremely low given the technician failed to check the disposal after installation, left debris inside the unit, and performed a repair that did not hold. Read less