Overview of Company Customer Sentiment Analysis in May
The review set is extremely small (3 reviews) and spans nearly a decade, making reliable scoring difficult. Two of the three reviews are strongly negative, citing failure to return calls, refusal to honor written warranties, no communication about service area changes, and non-refunded prepaid contracts — all of which severely drag down professionalism and project completion scores. The single p... Read more
The review set is extremely small (3 reviews) and spans nearly a decade, making reliable scoring difficult. Two of the three reviews are strongly negative, citing failure to return calls, refusal to honor written warranties, no communication about service area changes, and non-refunded prepaid contracts — all of which severely drag down professionalism and project completion scores. The single positive review (2020) describes a responsive, professional visit with proper attire and timely service, providing the only upward pressure on scores. Pricing concerns are raised in two reviews, with one customer losing $100 to a non-refunded contract and another facing $500+ in costs due to a dishonored warranty. Experience scores are mixed: the 2020 reviewer was satisfied with the repair, but a 2016 reviewer discovered incorrect wiring from a prior installation, indicating quality control issues. Read less