Snake ‘n’ Rooter Plumbing

Snake 'n' Rooter demonstrates strong technical expertise and generally professional individual technicians, with many customers praising specific employees by name for their skill and friendliness. However, the company is significantly hampered by systemic issues in project completion (missed appointments, delayed callbacks, incomplete work requiring return visits) and pricing transparency (hidden... Read more

Snake 'n' Rooter demonstrates strong technical expertise and generally professional individual technicians, with many customers praising specific employees by name for their skill and friendliness. However, the company is significantly hampered by systemic issues in project completion (missed appointments, delayed callbacks, incomplete work requiring return visits) and pricing transparency (hidden charges, surcharges, billing disputes, and failure to honor warranties). While recent reviews (2018-2024) show improvement in responsiveness and professionalism, older reviews (2011-2017) reveal a troubling pattern of follow-up failures, unethical billing practices, and management unresponsiveness. The company's inconsistency—delivering excellent service in some cases while failing catastrophically in others—suggests operational or quality control problems. Read less