Polestar Plumbing, Heating & Air Conditioning

Polestar presents a deeply polarized review profile: a large volume of glowing 5-star reviews praising individual technicians by name for professionalism, punctuality, and communication sits alongside a substantial and detailed body of 1-star reviews alleging fraud, upselling of unnecessary equipment, poor workmanship, abandoned jobs, and hostile customer service. The professionalism score is drag... Read more

Polestar presents a deeply polarized review profile: a large volume of glowing 5-star reviews praising individual technicians by name for professionalism, punctuality, and communication sits alongside a substantial and detailed body of 1-star reviews alleging fraud, upselling of unnecessary equipment, poor workmanship, abandoned jobs, and hostile customer service. The professionalism score is dragged down significantly by repeated, credible accounts of no-shows, missed appointment windows without notification, rude managers, and technicians who caused damage and refused accountability. Pricing is the weakest dimension, with numerous reviewers across many years independently reporting that quotes were inflated, final bills exceeded estimates, and that the company routinely recommended expensive replacements for equipment that other companies confirmed was functional or needed only minor repairs. Project completion is similarly mixed: many routine maintenance visits were completed satisfactorily, but multiple complex jobs were left unfinished, required repeated return visits, or resulted in new damage. Technical experience scores moderately because many individual technicians received genuine praise for knowledge and thoroughness, but this is offset by credible accounts of misdiagnosis, incorrect installations, and technicians lacking basic skills. Read less