Pierpoint Plumbing

Pierpoint Plumbing shows a genuinely mixed track record across all four dimensions. On the positive side, multiple reviewers praised fair and reasonable pricing, quick response times, and competent handling of complex jobs such as water line replacements, sewer line repairs, and code-violation corrections. However, two detailed and credible 1-star reviews significantly drag down professionalism an... Read more

Pierpoint Plumbing shows a genuinely mixed track record across all four dimensions. On the positive side, multiple reviewers praised fair and reasonable pricing, quick response times, and competent handling of complex jobs such as water line replacements, sewer line repairs, and code-violation corrections. However, two detailed and credible 1-star reviews significantly drag down professionalism and project completion scores: one describes four failed trips to fix a tub diverter, chronic lateness, no-shows, and a disputed $570 bill, while another describes repeated failed sewer cleanouts, a charge for work never performed, and complete failure to return calls. Communication failures — including a full voicemail box, a 24-hour response lag for emergencies, and an owner who was difficult to reach — are a recurring theme across multiple negative reviews. The positive reviews are genuine and specific, but the severity and detail of the negative reviews cannot be discounted and reflect real systemic issues with consistency and accountability. Read less