Mr. Rooter Plumbing of Kansas City

Mr. Rooter earns strong marks for professionalism and experience, with dozens of reviewers praising courteous, knowledgeable technicians who communicated well and arrived on time. However, pricing is a significant drag on the overall score — multiple reviewers across several years explicitly called out charges as excessive or felt ripped off for short-duration jobs, and one review alleges outrig... Read more

Mr. Rooter earns strong marks for professionalism and experience, with dozens of reviewers praising courteous, knowledgeable technicians who communicated well and arrived on time. However, pricing is a significant drag on the overall score — multiple reviewers across several years explicitly called out charges as excessive or felt ripped off for short-duration jobs, and one review alleges outright fraud involving pre-recorded camera footage. Project completion is mixed: the majority of jobs were finished satisfactorily, but several serious complaints describe recurring problems after payment, incomplete work (a pipe left sticking out of the yard), misdiagnosis leading to wasted charges, and one case where a job was allegedly billed but not performed. The combination of strong day-to-day service and a meaningful cluster of serious failure cases produces a moderate overall score rather than a high one. Read less