Mission Plumbing, Heating & Cooling

Mission Plumbing & HVAC presents a deeply mixed picture across a large review set spanning 2014–2024. Professionalism scores are dragged down significantly by repeated complaints about technicians arriving late or not at all, missed callbacks, and dismissive attitudes, though a meaningful number of older reviews praise individual technicians as courteous and professional. Pricing is the most con... Read more

Mission Plumbing & HVAC presents a deeply mixed picture across a large review set spanning 2014–2024. Professionalism scores are dragged down significantly by repeated complaints about technicians arriving late or not at all, missed callbacks, and dismissive attitudes, though a meaningful number of older reviews praise individual technicians as courteous and professional. Pricing is the most consistently criticized dimension across the review set, with numerous reviewers explicitly calling out charges they found excessive — including a $400 capacitor, $2,100 water heeter labor, $589 for a 10-minute ice maker swap, and quotes described as more than double competitors — resulting in one of the lowest pricing scores in this analysis. Project completion suffers from documented cases of abandoned work, unresolved warranty service, broken pipes left unrepaired, and a sales team that failed to follow up on estimates, though many older reviews describe jobs completed efficiently and on time. Experience scores are mixed: several technicians are praised as knowledgeable and thorough, but multiple reviews document clear misdiagnoses — including a missed burnt wire, an incorrect HVAC age assessment, and unnecessary replacement recommendations — which meaningfully suppresses the score. Read less