Ladd Service Company

Ladd Service Company demonstrates strong professionalism with consistent praise for courteous, knowledgeable technicians (particularly Austin, Sydney, and Dave) who communicate clearly and arrive on time. Technical expertise is well-documented across HVAC and plumbing work, with many customers noting thorough diagnostics and quality workmanship. Project completion is generally reliable, though sev... Read more

Ladd Service Company demonstrates strong professionalism with consistent praise for courteous, knowledgeable technicians (particularly Austin, Sydney, and Dave) who communicate clearly and arrive on time. Technical expertise is well-documented across HVAC and plumbing work, with many customers noting thorough diagnostics and quality workmanship. Project completion is generally reliable, though several customers reported incomplete fixes requiring callbacks or external contractors. Pricing receives mixed feedback—many customers find it fair and reasonable, but some perceive it as high relative to parts costs and labor time, and a few felt misled by initial diagnoses. Recent reviews (past 12 months) are overwhelmingly positive, but older reviews reveal recurring issues with customer service responsiveness, appointment availability, and occasional quality lapses. Read less