Full Nelson Plumbing Heating & Cooling

Full Nelson demonstrates strong technical professionalism and skilled workmanship, with technicians consistently praised for friendliness, knowledge, and efficiency. However, the company is severely hampered by widespread pricing complaints across 18 reviews, with customers reporting excessive charges, lack of itemized billing, aggressive upselling, and prices 2-4x higher than competitors. Project... Read more

Full Nelson demonstrates strong technical professionalism and skilled workmanship, with technicians consistently praised for friendliness, knowledge, and efficiency. However, the company is severely hampered by widespread pricing complaints across 18 reviews, with customers reporting excessive charges, lack of itemized billing, aggressive upselling, and prices 2-4x higher than competitors. Project completion shows mixed results, with several instances of incomplete repairs, callbacks required, and scheduling failures. The stark divide between positive experiences (mostly 2016-2020) and negative ones (concentrated 2021-2024) suggests service quality has deteriorated as the company scaled. Read less