Craig Plumbing

Craig Plumbing has a strong base of loyal, satisfied customers who consistently praise prompt response times, courteous technicians, and fair pricing across dozens of reviews spanning nearly a decade. However, the score is meaningfully pulled down by a notable cluster of serious negative reviews describing incomplete work, abandoned projects, overcharging, rude behavior, property damage, and at le... Read more

Craig Plumbing has a strong base of loyal, satisfied customers who consistently praise prompt response times, courteous technicians, and fair pricing across dozens of reviews spanning nearly a decade. However, the score is meaningfully pulled down by a notable cluster of serious negative reviews describing incomplete work, abandoned projects, overcharging, rude behavior, property damage, and at least one incident of a technician publicly shaming a customer on social media. The project completion dimension is particularly impacted by a 1-star review describing a master bath addition left unfinished for months, a review alleging work was done on the wrong pipe, a review claiming the company does not stand behind its work, and a detailed account of a sewer job that failed immediately and caused water damage. Professionalism is similarly mixed, with many glowing accounts of polite and tidy technicians offset by reviews citing stained uniforms, rude attitudes, overcharging, and the egregious social media misconduct by a technician named Jason. Pricing scores moderately well overall but is tempered by complaints about undisclosed minimum labor charges and a $50 charge for a $5 valve. Read less