APW Plumbing, Heating & Cooling

APW Plumbing, Heating & Cooling receives an extremely low WW Score driven by pervasive, multi-dimensional failures documented across a large review base spanning nearly a decade. Professionalism is severely damaged by repeated accounts of rude office staff, condescending technicians, missed appointments without notice, failure to return calls, and in two documented cases, a convicted thief being s... Read more

APW Plumbing, Heating & Cooling receives an extremely low WW Score driven by pervasive, multi-dimensional failures documented across a large review base spanning nearly a decade. Professionalism is severely damaged by repeated accounts of rude office staff, condescending technicians, missed appointments without notice, failure to return calls, and in two documented cases, a convicted thief being sent to customer homes. Pricing is the worst-scoring dimension, with dozens of reviewers independently documenting extreme parts markups (e.g., $20 parts billed at $169+), deceptive upselling, fraudulent warranty reporting to extract out-of-pocket payments, and quotes 2-5x higher than competitors. Project completion is critically poor, with numerous reviews describing abandoned work, systems installed incorrectly and never properly remediated, warranty obligations ignored, and jobs requiring 5-12 return visits without resolution. Technical experience is undermined by documented misdiagnoses, dangerous oversights such as missed furnace heat exchanger cracks, incorrect installations, and technicians lacking proper tools — though a minority of positive reviews do praise individual technicians by name for competent work. Read less