Aaron’s Services

Aaron's Services receives strong praise across professionalism, with dozens of reviews citing courteous, punctual, and communicative technicians — particularly Quinton, Tracy, and Robert. However, several serious negative reviews meaningfully drag down all dimensions: a 2021 case of a technician abandoning a disabled elderly woman without heat after charging a show-up fee, a 2022 case of a techn... Read more

Aaron's Services receives strong praise across professionalism, with dozens of reviews citing courteous, punctual, and communicative technicians — particularly Quinton, Tracy, and Robert. However, several serious negative reviews meaningfully drag down all dimensions: a 2021 case of a technician abandoning a disabled elderly woman without heat after charging a show-up fee, a 2022 case of a technician failing to flag fire hazards, a 2023 case of a rude manager and undisclosed pricing changes, a 2022 case of poor duct installation and a disputed AC diagnosis, and a 2023 case of a months-long AC failure with repeated failed visits. Pricing confidence is reduced by multiple complaints of hidden charges, bait-and-switch quotes, and one allegation of overcharging and abandoning original quotes. Project completion is similarly mixed — while many jobs are described as finished well and on time, there are credible accounts of incomplete work, faulty installations requiring third-party correction, and at least one abandoned service call with no follow-up. The score reflects a contractor with a genuinely strong core team but inconsistent quality control and recurring issues with pricing transparency and follow-through. Read less