A-1 Sewer & Septic

A-1 Sewer & Septic has a large and predominantly positive review base, with many customers praising individual technicians by name for being friendly, knowledgeable, communicative, and efficient. However, a meaningful cluster of negative reviews — spanning multiple years and covering pricing deception, scheduling failures, incomplete work, property damage with no accountability, and rude office ... Read more

A-1 Sewer & Septic has a large and predominantly positive review base, with many customers praising individual technicians by name for being friendly, knowledgeable, communicative, and efficient. However, a meaningful cluster of negative reviews — spanning multiple years and covering pricing deception, scheduling failures, incomplete work, property damage with no accountability, and rude office staff — significantly tempers the overall scores across all dimensions. Professionalism scores well on average due to the volume of positive technician interactions, but is dragged down by repeated complaints about dismissive office staff, no-shows, and unprofessional conduct from specific technicians. Pricing is the weakest dimension, with multiple reviewers explicitly describing bait-and-switch quoting practices, inflated estimates, charges for incomplete work, and prices that tripled or quintupled from initial quotes. Project completion is mixed: many jobs were resolved quickly and thoroughly, but a notable number of reviews describe work that failed within days, jobs left incomplete, and a lack of follow-through or accountability. Experience scores moderately well given the many reviews praising technical skill, though several reviews describe misdiagnoses, failed attempts to clear lines, and damage caused by inexperienced technicians. Read less