Prayco Plumbing Heating and Cooling

This single review paints a deeply troubling picture of professionalism, describing the contractor as verbally aggressive, dismissive of a family member present to assist an 86-year-old customer, and ultimately escalating to a physical confrontation stance and police involvement. Professionalism is scored extremely low due to explicit accounts of an irritable demeanor, refusal to communicate respe... Read more

This single review paints a deeply troubling picture of professionalism, describing the contractor as verbally aggressive, dismissive of a family member present to assist an 86-year-old customer, and ultimately escalating to a physical confrontation stance and police involvement. Professionalism is scored extremely low due to explicit accounts of an irritable demeanor, refusal to communicate respectfully, threatening behavior, and making an elderly customer fearful. Pricing receives a low score because the reviewer describes a sudden $1,000 charge being communicated to the elderly customer in a manner perceived as coercive, though the final charge of $750 was ultimately paid; the lack of transparent upfront communication about costs is a concern. Project completion receives a middling score because the job was technically finished across two visits, but the process involved delays, a return trip, and significant distress to the customer. No technical skill or workmanship details were provided, so the Experience dimension cannot be scored. Read less