All About Comfort Heating & Cooling

All About Comfort Heating and Cooling has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is severely damaged by repeated accounts of rude, aggressive, and dismissive behavior from the owner James and office staff, with only a small handful of positive reviews describing courteous and professional technicians. Project completion is a critical failure po... Read more

All About Comfort Heating and Cooling has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is severely damaged by repeated accounts of rude, aggressive, and dismissive behavior from the owner James and office staff, with only a small handful of positive reviews describing courteous and professional technicians. Project completion is a critical failure point, with multiple reviewers documenting unfinished work, abandoned jobs, incorrect installations causing safety hazards including a carbon monoxide risk and a gas leak, and a pattern of refusing to honor callbacks or warranty visits. Technical experience scores are very low due to documented instances of dangerous workmanship including overfilling refrigerant, incorrect drain line installation, sparking fan motor installations, and failure to diagnose root-cause HVAC issues. Pricing received the lowest score of any dimension, with one reviewer documenting part markups of over 21 times retail cost and a charge for a part that was not even broken. The few positive reviews are significantly outweighed by the volume and severity of the negative accounts. Read less