Overview of Company Customer Sentiment Analysis in May
All three reviews are strongly negative, painting a consistent picture of a contractor with serious deficiencies across every measured dimension. Pricing is the most damaging area, with two reviewers citing extreme overcharging — including $1,900 for a shut-off valve and a misrepresented stopper replacement — and one reviewer describing a total bill of $2,287 for work that was left functionall... Read more
All three reviews are strongly negative, painting a consistent picture of a contractor with serious deficiencies across every measured dimension. Pricing is the most damaging area, with two reviewers citing extreme overcharging — including $1,900 for a shut-off valve and a misrepresented stopper replacement — and one reviewer describing a total bill of $2,287 for work that was left functionally broken. Professionalism scores near zero due to an installer re-entering a home without consent, a company that repeatedly failed to return calls, and a reviewer describing the business outright as 'thieves.' Project completion is marginally the least catastrophic dimension, but still deeply problematic — a sump pump that failed on first use, a water softener bypassed entirely, and a week-long delay to address a known defect all indicate severe follow-through failures. Experience scores low based on the water softener plumbing error and the sump pump malfunction, both suggesting inadequate technical execution. Read less