Flori Heating Cooling & Plumbing

Flori Heating and Cooling demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by non-responsiveness (10+ days to return calls, minimal messaging responses), lack of follow-through on warranty registration, and dismissive technician behavior. Pricing concerns are substantial, with evidence of upselling false diagnoses, charging for work already... Read more

Flori Heating and Cooling demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by non-responsiveness (10+ days to return calls, minimal messaging responses), lack of follow-through on warranty registration, and dismissive technician behavior. Pricing concerns are substantial, with evidence of upselling false diagnoses, charging for work already covered by warranty, and leaving customers with $1,900+ in unresolved issues. Project completion is severely impaired—multiple jobs remain unfinished or incorrectly diagnosed, with technicians failing to call with diagnoses and abandoning customers mid-resolution. Technical competence is questionable, with misdiagnoses (compressor replacement that didn't fix AC, false claims about pipes needing replacement) and damage caused during service (broken drain pipe). All five reviews are uniformly negative with specific, detailed complaints spanning 2017–2024. Read less